Returns and Exchange

eneral Terms

For all situations including that the outfits don't fit, Extro&Vert will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all original internal garment tags days within 30 days of the delivery of your items.
There is a removable padding in all swimwear to protect you. For hygienic reasons, swimwear with no hygienic padding is unable to be returned.

Please do not return the package to the address on the waybill, that is not the return address. Otherwise no refund will be given!

It's important to note that the if the returns & exchanges are not caused by our fault (quality problem, color difference, wrong shipment), customers are responsible for the return freight.

When we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), refunds or exchanges will begin.

For products with quality problems, you do not have to be sent them back and we will take a full refund/partial refund, but please make sure you contact us at customerservice@extroandvert.com, we will provide you with a satisfactory solution to minimise your loss.

Refunds

Refunds are usually returned within 7 days via the original method of payment (requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal. If the returns are not caused by our fault (quality problem, color difference, wrong shipment), we will not refund the postage.

Exchanges

Each product can be exchanged once. If you want to change to a more expensive product, you need to pay the difference. If the replacement is less expensive than the original, we’ll refund the difference back to you (in case of quality problems with the clothes). If the exchanges are not caused by our fault (quality problem, color difference, wrong shipment), we will not refund the postage.